Privacy Policy

1. Introduction

This Privacy Policy explains how Protomkr collects, uses, stores, shares, and protects personal data when you visit www.protomkr.com, contact us, request a quotation, submit a project, communicate with our team, or use our product-development, engineering, prototyping, or manufacturing services.

This Privacy Policy is intended to be applied in accordance with applicable Egyptian data-protection laws, including Personal Data Protection Law No. 151 of 2020 and its applicable Executive Regulations.

2. Personal Data We Collect

We may collect personal data that you provide directly to us, including:

• Your name, job title, and company name.
• Your email address, telephone number, country, and contact details.
• Information entered into our contact, quotation, or project-submission forms.
• Your estimated budget, requested timeline, project description, and service requirements.
• Messages, emails, meeting notes, call records, and other communications exchanged with us.
• Billing details, invoicing information, tax information, and payment records.
• Files and technical materials you submit, including drawings, photographs, sketches, CAD files, specifications, videos, research, product information, and prototype requirements.
• Information contained in contracts, nondisclosure agreements, quotations, purchase orders, and other project documents.
• Delivery and shipping information when prototypes, samples, or products must be sent to you.
• Any other information you voluntarily provide.

We may also collect certain technical information automatically when you use our website, including:

• Your Internet Protocol address.
• Browser type, device type, operating system, and general location information.
• Pages visited, access times, referral sources, and website interaction information.
• Cookie identifiers and similar technical data.

3. Sensitive and Confidential Project Information

Project submissions may contain confidential business information, inventions, technical concepts, trade secrets, or other commercially sensitive material.

You should avoid submitting personal data that is unnecessary for your project. You should also avoid sending medical records, government identification documents, financial-account credentials, or other highly sensitive personal data unless we have specifically requested the information and agreed on a secure method of transfer.

Confidentiality obligations relating to product concepts and project materials may also be governed by a separate nondisclosure agreement, proposal, quotation, or project contract.

4. How We Use Personal Data

We may process personal data for the following purposes:

• Responding to enquiries and quotation requests.
• Evaluating the feasibility, scope, budget, and timeline of proposed projects.
• Communicating with prospective and existing clients.
• Preparing quotations, proposals, contracts, invoices, and project documentation.
• Providing engineering, design, prototyping, manufacturing, consultancy, testing, and project-management services.
• Coordinating with employees, contractors, specialist engineers, manufacturers, suppliers, logistics providers, and other approved project participants.
• Processing payments and maintaining financial and accounting records.
• Delivering prototypes, samples, components, or products.
• Providing customer support and addressing complaints or disputes.
• Improving our website, services, security, and internal operations.
• Protecting our legal rights, confidential information, systems, clients, and personnel.
• Preventing fraud, misuse, cybersecurity incidents, and unlawful activity.
• Complying with legal, regulatory, accounting, tax, licensing, and law-enforcement requirements.
• Sending business updates or marketing communications where legally permitted and where any required consent has been obtained.

5. Legal Grounds for Processing

Depending on the circumstances and applicable law, we may process personal data based on:

• Your consent.
• The need to take steps at your request before entering into a contract.
• The performance of a contract with you.
• Compliance with a legal or regulatory obligation.
• Protection of our legitimate business interests or legal rights, where permitted by applicable law.
• Establishment, exercise, or defence of legal claims.

Where processing is based on consent, you may withdraw that consent by contacting us. Withdrawal will not affect processing that lawfully occurred before the withdrawal.

6. Project Collaborators and Service Providers

Protomkr may work with employees, independent engineers, designers, consultants, prototype workshops, manufacturers, laboratories, component suppliers, software providers, cloud-storage providers, payment processors, accountants, legal advisers, shipping companies, and other service providers.

We may share relevant information with these parties only where reasonably necessary to evaluate or perform a project, operate our business, process payment, deliver products, protect our rights, or comply with applicable law.

Where appropriate, recipients are required to handle information confidentially and use it only for the agreed purpose.

7. International Processing and Transfers

Protomkr serves clients and may work with specialists, suppliers, software providers, or manufacturers located outside Egypt.

As a result, personal or project information may be processed or stored in another country. Where a cross-border transfer of personal data requires consent, approval, a permit, contractual safeguards, or another legal mechanism under applicable law, we will take the reasonably necessary steps before making that transfer.

8. Disclosure of Information

We may disclose personal data:

• To personnel and project collaborators who need the information to perform their duties.
• To service providers supporting our website, communications, payments, storage, administration, shipping, manufacturing, or professional services.
• To government bodies, courts, regulators, or law-enforcement authorities where disclosure is legally required.
• To protect the safety, rights, property, or legitimate interests of Protomkr, our clients, or other persons.
• In connection with a merger, restructuring, investment, acquisition, financing, or transfer of all or part of our business, subject to appropriate confidentiality protections.
• With your instruction, authorization, or consent.

We do not sell personal data to third parties.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website traffic, improve performance, and protect against misuse.

Cookies may include:

• Essential cookies required for website functionality and security.
• Preference cookies that remember user choices.
• Analytics cookies that help us understand how visitors use the website.
• Marketing cookies, where used and legally permitted.

Where legally required, non-essential cookies will be used only after obtaining your consent. You may manage cookies through the website’s cookie controls or your browser settings. Disabling certain cookies may affect some website functions.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including the duration needed to:

• Evaluate an enquiry or quotation request.
• Perform and support a project.
• Maintain engineering and project records.
• Meet contractual, warranty, accounting, tax, insurance, regulatory, and legal obligations.
• Resolve complaints and enforce or defend legal rights.

Retention periods may vary depending on the type of information and project. When information is no longer required, we may securely delete, anonymize, or archive it where permitted by law.

11. Information Security

We use reasonable administrative, organizational, contractual, and technical measures designed to protect personal and project information against unauthorized access, loss, alteration, misuse, disclosure, or destruction.

However, no internet transmission, email system, electronic-storage method, or manufacturing collaboration process is completely secure. You remain responsible for using appropriate security measures when transmitting sensitive files and for keeping account credentials confidential.

12. Your Data-Protection Rights

Subject to applicable law, you may have the right to:

• Know what personal data we hold about you.
• Request access to your personal data.
• Request correction or updating of inaccurate information.
• Request deletion of personal data where legally permitted.
• Withdraw consent previously provided.
• Object to or request restriction of certain processing.
• Request notification regarding relevant data breaches where required by law.
• Submit a complaint to the competent Egyptian data-protection authority.
• Exercise other rights available under applicable data-protection law.

We may need to verify your identity before processing a request. Certain requests may be limited where retaining or processing the information is required by law, necessary for contractual performance, or needed to establish, exercise, or defend legal claims.

13. Marketing Communications

We may send you information about our services where you have requested it, consented to receive it, or where otherwise permitted by law.

You may unsubscribe using the option included in the communication or by contacting us at info@protomkr.com. We may still send non-marketing communications relating to quotations, contracts, payments, projects, security, or legal matters.

14. Third-Party Websites

Our website may contain links to external websites or platforms. We are not responsible for the privacy practices, security, content, or availability of third-party services. You should review their privacy policies before providing personal data.

15. Children’s Data

Our services are intended for businesses, professionals, inventors, and adult clients. They are not directed toward children.

Persons under the legally applicable age should not submit project information or personal data without the involvement and valid authorization of a parent or legal guardian.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services, business operations, or legal obligations.

The revised policy will be published on this page with an updated “Last updated” date. Material changes may also be communicated through another appropriate method.

17. Contact Us

Questions, requests, or complaints concerning this Privacy Policy or your personal data may be sent to: